As a Customer Success Manager, you will be responsible for helping clients throughout their lifecycle with our products and services. Your daily tasks will include meeting with clients, answering their tickets, reviewing their marketing campaign and lead engagement results, and recommending how they can better utilize our offerings. In this role, you will notify the correct departments when clients want to adjust their current services or add new ones.
Requirements
Coordinate 1v1 meetings with clients to review product and service results
Evaluate and interpret Google, Facebook, and Instagram advertising performance with the client
Answering client support questions
Review client’s utilization of our products/services and provide recommendations on improving their results.
Notify the correct advertising team when clients request adjustments to their targeting, budget, or marketing campaigns on Google, Facebook, and Instagram.
Educate clients about training resources and live sessions to grow product awareness and adoption.
Build and maintain strong, long-lasting relationships with assigned clients.
Update internal software, HubSpot and Slack, with information about technical issues and valuable discussions with customers for the support team.
Inform clients about new features, functionalities, and updates
Gather customer feedback and share it with our product, sales, and marketing teams.
Assist in training junior-level account managers
Meet and maintain department/individual KPIs, metrics, and goals
Other duties and responsibilities as assigned
Professional Competencies
Passion for customer service, satisfaction, retention, and relationship-building
Attention to detail and effectively multi-task in a deadline-driven atmosphere
Ability to clearly and effectively articulate thoughts and points
High levels of integrity, autonomy, and self-motivation
Analytical, organizational, project management, and time management skills
Skills & Qualifications
Computer literacy
Typing, Data Entry
Android / iOS
Windows / macOS
Writing Skills
Google Workspace, formerly Google Suite (Docs, Sheets, Slides, Drive)
Customer support, Customer service, and Sales experience
CRM software, preferably HubSpot
Zoom Video Conferencing, Google Meet, or similar
Slack, company messaging
What is GGMS?
Gallagher Group Marketing Suite (GGMS) is a digital marketing agency based in Largo, FL. We help real estate agents, teams, and brokerages generate opportunities from new and existing contact lists using email, text messaging, digital marketing, and landing pages.
Our Mission
Our mission is to help real estate agents capture, nurture, and convert leads.
Compensation & Benefits
Full-time, Salary
Company provided computer equipment
Participation in company health insurance after 90 days of full-time employment
Paid vacation, holidays, and sick leave after 90-day probationary period
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