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About this position

As a Customer Success Manager, you will be responsible for helping clients throughout their lifecycle with our products and services. Your daily tasks will include meeting with clients, answering their tickets, reviewing their marketing campaign and lead engagement results, and recommending how they can better utilize our offerings. In this role, you will notify the correct departments when clients want to adjust their current services or add new ones.


  • Coordinate 1v1 meetings with clients to review product and service results
  • Evaluate and interpret Google, Facebook, and Instagram advertising performance with the client
  • Answering client support questions
  • Review client’s utilization of our products/services and provide recommendations on improving their results.
  • Notify the correct advertising team when clients request adjustments to their targeting, budget, or marketing campaigns on Google, Facebook, and Instagram.
  • Educate clients about training resources and live sessions to grow product awareness and adoption.
  • Build and maintain strong, long-lasting relationships with assigned clients.
  • Update internal software, HubSpot and Slack, with information about technical issues and valuable discussions with customers for the support team.
  • Inform clients about new features, functionalities, and updates
  • Gather customer feedback and share it with our product, sales, and marketing teams.
  • Assist in training junior-level account managers
  • Meet and maintain department/individual KPIs, metrics, and goals
  • Other duties and responsibilities as assigned

Professional Competencies

  • Passion for customer service, satisfaction, retention, and relationship-building
  • Attention to detail and effectively multi-task in a deadline-driven atmosphere
  • Ability to clearly and effectively articulate thoughts and points
  • High levels of integrity, autonomy, and self-motivation
  • Analytical, organizational, project management, and time management skills

Skills & Qualifications

  • Computer literacy
  • Typing, Data Entry
  • Android / iOS
  • Windows / macOS
  • Writing Skills
  • Google Workspace, formerly Google Suite (Docs, Sheets, Slides, Drive)
  • Customer support, Customer service, and Sales experience
  • CRM software, preferably HubSpot
  • Zoom Video Conferencing, Google Meet, or similar
  • Slack, company messaging

What is GGMS?

Gallagher Group Marketing Suite (GGMS) is a digital marketing agency based in Largo, FL. We help real estate agents, teams, and brokerages generate opportunities from new and existing contact lists using email, text messaging, digital marketing, and landing pages.

Our Mission

Our mission is to help real estate agents capture, nurture, and convert leads.

Compensation & Benefits

  • Full-time, Salary
  • Company provided computer equipment
  • Participation in company health insurance after 90 days of full-time employment
  • Paid vacation, holidays, and sick leave after 90-day probationary period